Village Life In Wales Tour
Our Village Life in Wales tour is designed for inveterate travellers who know the true character of a country is best found in its provinces, on its country lanes, in the village pub and on its 'village green'.
Land Of My Fathers Tour
A Special Presentation Tour to celebrate our 19th birthday, a very comprehensive tour of Wales from north to south, east to west.
Family & Friendship Group Tour
If you don't want the hassle of driving and want more flexibility than the average bus tour, we offer a complete, bespoke service for your event.
Personalised Day Tours In Wales
Discover some of the gems in the Welsh countryside. Even if you’ve traveled to Wales in your own car, why not leave it parked for a day or two and take advantage of our Private Guided Tours. Your own professional experienced driver-guide will follow your route plan or devise his/her own, or, maybe, a bit of both.
Shore Excursions From Cruise Ships
Discover the peace and solitude of the Welsh countryside, green pastureland, deserted beaches, narrow country roads, ans the rocky heights of Snowdonia. This is not a tour for the masses, but for a small group of like minded people, who would like to be "Far From the Madding Crowd" for a day!
Terms & Conditions of Trading
Tywys Tourism Services (TTS) also trading as Country Lane Tours.
1. THE BOOKING CONDITIONS below set out as clearly as possible the responsibilities when you make and we accept a booking. By completing the on-line booking form, you are agreeing, on behalf of all persons named on the booking form to these Terms and Conditions.
2. FINANCIAL SECURITY. Our trust account receives all monies paid, deposits and balances and is operated in accordance with EC package travel directive (No L158/9 June’90).
3. MAKING A BOOKING. Please contact our office by telephone or email in the first instance. We will attend to your enquiry immediately and efficiently, we will be able to confirm immediately if we have availability on the tour of your choice, our contact details are:
Tel: 0044 1248352402.
Email info@countrylanetours.com.
4. MAKING PAYMENTS BY: Our staff will advice you of all the options available, and all transactions will be clearly shown in a detailed invoice.
IF YOU CANCEL YOUR TOUR: Cancellation of booking is only effective when received in written form from the person who made the reservation. In order to cover our expenditure we charge a cancellation fee according to the scale shown below.
Period Before Departure Date |
Cancellation Fee: (% of price) |
up to 70 days |
Deposit only |
43 - 70 days |
30% (or deposit if greater) |
29 - 42 days |
45% (or deposit if greater) |
15 - 28 days |
60% (or deposit if greater) |
5 - 14 days |
75% (or deposit if greater) |
0 - 4 days |
0% |
5. IF YOU CANCEL YOUR TOUR: If we cancel your booking within six weeks of your departure you will be due compensation on the scale set in section 7, except where the cancellation is due to events beyond our control.
6. IF WE CHANGE YOUR BOOKING: Arrangements are often made many months in advance and changes are sometimes necessary. If a major change is necessary we will tell you as soon as we can. If you decide not to accept the change we will refund your payment plus compensation or a credit towards another tour on the scale below.
Period Before Departure Date: |
Refund per person. |
42 days + |
Payment only |
42 - 15 days |
Payment + £20 |
14 - 0 days |
Payment + £30 |
Compensation does not apply due to circumstances beyond our control. We reserve the right to change our itineraries due to traffic or weather conditions, diversions, alterations to venues, any other operational reasons or other reasons of force majeure including any event that we or the suppliers of the service(s) in question could not reasonably foresee or avoid. Such circumstances include (but are not limited to) war or threat of war, civil strife, terrorist activity, natural or nuclear disaster, industrial dispute and fire.
7. OUR RESPONSIBILITY FOR YOUR TOUR: We accept responsibility for ensuring that your tour is supplied to you as described by us and to a reasonable standard. We also accept responsibility for what our employees, agents, suppliers or subcontractors do or do not do (providing they were at the time carrying out work authorized by us). This responsibility is, however, subject to section 7 and the other terms of these booking conditions. Any claims arising from these acts or omissions shall be limited to twice the basic tour price for the persons affected, except in the case of loss or damage to personal possessions where we do not accept liability as it is assumed that you have taken out adequate insurance cover. If you or any member of your party suffer illness, injury or death arising from the negligence of our suppliers in the provision of services contracted by us we will accept responsibility providing they were acting within the course of their employment when the accident occurred. If you or any member of your party suffers illness, injury or death through misadventure during the tour arising out of activity that is not part of the tour, we may, at our absolute discretion if appropriate, offer assistance to you.
8. INDEMNITY: We expect all of our clients to have consideration for their fellow guests. In the event of any client behaving in such a way as is likely, in our opinion or in the opinion of any person in authority, to cause offence, danger, damage or distress to others, we reserve the right to terminate that person’s tour arrangements. If this happens to you our responsibility for your tour will cease immediately and we shall not be liable for any costs or expenses incurred by you as a result. Full cancellation will apply and we will be under no obligation for any refund, compensation or loss you may incur. If your actions or those of any member of your party cause damage to the accommodation in which you are staying, or to any building, attraction, venue or site visited, or to any vehicle, train, ship or aircraft in which you are traveling, or cause delay or diversion to any means of transport, you agree to fully indemnify us against any claim (including legal costs) made against us by any party.
9. IF YOU HAVE A COMPLAINT: If you have a complaint about any aspect of your tour, you must tell our representative at the time (together with the supplier of the services in question (if applicable), so that the matter can be investigated and resolved immediately.
10. TRAVEL INSURANCE: T.T.S accepts no liability or obligation for any death, illness or injury or loss of or damage to baggage or personal property caused to or suffered by you in relation to your vacation. You are strongly advised to obtain adequate insurance cover for all eventualities connected with your holiday. For your own protection your insurance should be valid from the time that you book. You must give us the name, address, policy number and details of the emergency medical/repatriation telephone number when you make your balancing payment(s) to us.
11. TRAVEL: Smoking is not permitted on any vehicles used by us however sufficient stops are programmed so that those who wish to smoke may do so. Please note that any timing, itineraries or other travel details are for your guidance and may be subject to change or delay. We provide frequent comfort stops along the route.
12. OUR TOUR DESCRIPTIONS: We make every effort to ensure that our tour information is accurate; however circumstances beyond our control may make it necessary to change some arrangements. We cannot accept liability for cancellation or curtailment in these instances. Unless otherwise stated, our prices are per person based on sharing twin or double bedded rooms (where accommodation is included in the tour price). Single rooms are available on most tours at an addition supplement. En suite bathroom facilities provide a WC and either bath or shower for your exclusive use. If a triple or family room is requested, a twin/double with extra beds may be provided.
13. SPECIAL REQUESTS: Please tell us in writing at the time of booking if you have any special requests relating to rooms, dietary or health matters. We will do our best to meet your request but are often dependent on our suppliers. The noting of a special request on the confirmation invoice is therefore not a guarantee that it can be met.
14. HEALTH MATTERS: General health regulations and advice may change from time to time. we recommend that you consult your family doctor for advice. You are responsible for obtaining any necessary inoculations; vaccinations or other precautions needed for travel to the UK, and should consult your doctor for up to date advice. If you are in any doubt as to your fitness to travel you should certainly consult your doctor. Failure to do so may invalidate your travel insurance.
15. PASSENGERS WITH A DISABILITY: We will always do our best to accommodate those who are handicapped or have restricted mobility. It is particularly important that you advise us in writing of any disabilities or medical conditions that may affect your tour. Our vehicles can be difficult to get in and out of and some venues visited do not offer lifts/easy access. Our general advise is that you should be able walk at a moderate pace and agile enough to negotiate steps and uneven paths.
16. DATA PROTECTION: Under the provisions of the Data Protection Act 1998 we undertake to use the information provided by you only in connection with the arrangements for your tour. We will only pass your information to others parties who have direct involvement with your tour.
Country Lane Tours
Y Bwthyn
6 Waen Wen
Glasinfryn
Bangor
Gwynedd
North Wales, LL57 4UF, UK.
Phone: +44 (0) 1248 352402.
info@countrylanetours.com
